Betting is entertainment — not a path to changing your life. bk9900 wants every user to play in a healthy, informed way and within their own limits. On this page, you'll find all the responsible gaming information, tools, and support resources in one place.
These tools are always available to you, free of charge, to help you stay in control of your gaming experience.
Set your own maximum deposit limit — daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day waiting period, but you can lower it right away.
Decide in advance how long you want to play in one session. When the time is up, bk9900 will automatically alert you and end your session — no need to remind yourself.
Decide in advance the maximum amount you're willing to lose in a given period. Once you hit that limit, no further bets can be placed — protecting you from additional losses.
If you need to clear your head, take a temporary break of anywhere from 24 hours to 6 weeks. During this time, you won't be able to log in to your account. Access is automatically restored once the break period ends.
For a longer break, choose self-exclusion — available from 6 months up to 5 years. Your account will be completely inactive during this period, and no marketing messages will be sent to you.
You'll receive a pop-up notification every 30, 60, or 90 minutes — a quick summary of how long you've been playing and how much you've won or lost. An easy way to stay aware of the time.
Betting can be a form of entertainment — a small wager on your favourite team in a cricket match, or a casual game on the weekend. But when it becomes an obsession, when you keep betting to cover your losses, entertainment turns into stress. bk9900 doesn't want that to happen to anyone.
Responsible gaming means setting a budget and a time limit before you play — and sticking to both. It means having the discipline to stop when you're ahead, and not chasing losses when you're down. That's not a weakness; it's the mark of a smart player.
bk9900's Core Principles: We want every one of our users to enjoy gaming for years to come. A long-term, healthy gaming experience matters far more to us than one uncontrolled night.
Bk9900 operates in Bangladesh's betting market, and we know many of our users are placing online bets for the first time. That's why we provide responsible gaming information in plain, accessible Bangla — we walk you through the tools and are here to help if things go wrong.
Gaming addiction is a real problem that can affect anyone — regardless of education or income. The early signs often go unnoticed because everything feels normal at first. Over time, however, it begins to take a toll on family life, work, and financial stability.
Every responsible gaming tool on bk9900 is free and available at any time. Head to your account settings and you'll find the "Responsible Gaming" section — from there you can set limits, take a break, or apply for self-exclusion. Using any of these tools will not result in any penalties or negative impact on your account.
Please Note: bk9900 will never pressure you to play more. If any support agent or message encourages you to bet beyond your limits, please report it — this goes against our policy.
If a family member expresses concern about your betting, take it seriously. Loved ones often notice a problem before we do. Listen to them, and if needed, reach out to bk9900 support or seek professional help.
If more than three apply to you: It's time to take a break. Use bk9900's self-exclusion feature or contact the support team — they'll help you without any judgement.
Use the simulator below to see how a monthly budget breaks down into weekly and daily amounts. This is for reference only — set your actual limits from your account settings.
Log in to your bk9900 account and click the profile icon in the top-right corner.
Go to your account settings and look for the "Responsible Gaming" tab.
Choose what you need — Deposit Limit, Session Limit, Loss Limit, or Cooling-Off.
Enter the maximum amount and timeframe (daily / weekly / monthly).
Confirm with your OTP or password. Lowering a limit takes effect immediately; increasing one takes 7 days to apply.
Request self-exclusion via support chat — it takes under 2 minutes.
Answer the questions below honestly — no one is watching, and the results are just for you.
Our commitment to responsible gaming shows in our actions, not just our words.
All users are age-verified at registration. No underage access is permitted.
Users with a history of gaming problems or those who have opted for self-exclusion will not receive any marketing communications.
If bk9900 detects signs of problem gambling, it proactively provides support information — without judgement.
Users are kept informed through easy access to responsible gaming tools and information.
Make sure you have a clear understanding of how each protection feature works.
Whether it's a daily max of ৳500 or a monthly cap of ৳5,000 — you won't be able to deposit beyond what you set. Lowering your limit takes effect immediately. Raising it requires a 7 business-day waiting period — this is intentional, to prevent impulsive decisions.
You can set a session time limit between 30 minutes and 8 hours. A pop-up warning will appear 5 minutes before your time is up. Once the session ends, you'll be logged out and won't be able to log back in for the rest of the day.
Set a cap on how much you can lose within a given period. Once that limit is reached, you won't be able to place any more bets. This is one of the most effective ways to break the cycle of chasing losses.
Choose a break period — 24 hours, 7 days, 30 days, or 6 weeks. During this time, you won't be able to log in or place any bets. Access is restored automatically once the period ends.
You can opt for a full self-exclusion of 6 months, 1 year, 3 years, or 5 years. During this period, you will not receive any marketing communications either. The duration can be extended, but it cannot be shortened or cancelled early.
Every 30, 60, or 90 minutes, you'll see a summary: how long you've been playing, how much you've won, and how much you've lost. Whether to stop or keep going is your call — bk9900 just gives you the information.
Set your budget and limits at registration — keep the fun exactly that: fun. At bk9900, the entertainment stays, and so does the control.
Bk9900 is strictly for users aged 18 and above. Gaming addiction is a treatable condition. If you feel you may have a problem, reach out to our support team — you'll find help, not judgment. Terms & Conditions and Privacy PolicyYou may also want to read.